How to Fix Inefficient Processes

My shock and disbelief must have shown on my face. Paul burst into laughter as he stood beside me while I read the e-mail. I re-read it a couple of times to confirm that I hadn’t misread it. But I hadn’t. The instructions were quite clear and succinct: “Hi Paul, you...

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Bad Times for Business, Good Time for Change

I had a meeting recently with two executives of a division of a large multinational business, which we’ll refer to here as Acme plc. We were discussing a change programme they intend to push through their supply chain and purchasing operations, and how I might support...

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