Raj, The question you pose is a very valuable one. Sadly, it is often overlooked by overzealous folks who rush to introduce the latest fad KPI without considering the underlying effectiveness of their approach. The acronym “KPI” is one of the most grossly-overused...
Hugo, Fantastic post and very appropriate. The point that people matter most is spot-on; it’s a message I constantly reiterate in my talks, articles and discussions with senior executives in client businesses. Many organizations continue to fall into the trap of...
Mickey, These are great points you raise here, which I agree with entirely. I’d add 3 more: (a) Unclear or poorly-defined goals: The objectives of many change initiatives are often poorly-defined. Even as I write, I’m supporting a client with a Procurement change...
Purchasing has recently been in the spotlight as organizations have sought to manage spend tightly during the economic downturn. One aspect of the purchasing activity that is frequently fraught with internal conflict and misunderstanding is the actual process of...
QUESTION: “What should a typical procurement process like? Who should be responsible for getting approvals for items to be procured. Is it the person requisitioning the item, or should this lie with the procurement team?” — Assistant Administration Manager, Abuja,...
I had a meeting recently with two executives of a division of a large multinational business, which we’ll refer to here as Acme plc. We were discussing a change programme they intend to push through their supply chain and purchasing operations, and how I might support...
